Terms of Service

Last updated: May 2026

The short version

By using HelpdeskPro you agree to these terms. We provide IT helpdesk + RMM software. We don't guarantee specific business outcomes. Pay your subscription, don't abuse the service, and we'll keep delivering.

Who can use HelpdeskPro

You must be 18 or older. By signing up you confirm you have authority to act for the workspace you create.

Pricing & billing

• 14-day free trial.
• Per-technician pricing: Pro $89, Growth $149, Power $199 / tech / month.
• Cancel anytime. Refunds within 14 days of paid subscription start.

Acceptable use

• No using HelpdeskPro to manage devices you don't have authorization to manage.
• No deploying scripts that violate end-user trust or applicable law.
• No reverse-engineering, scraping, or reselling the platform.

Your data

You own all data you create in your workspace. We retain a license to display it back to you. We don't use your data to train AI models.

Service availability

We aim for high uptime but don't guarantee a specific SLA. AI provider outages can affect AI Copilot.

Liability

HelpdeskPro is provided "as is." Our total liability is limited to amounts you paid us in the 12 months before any claim.

Governing law

State of Florida, USA. Disputes resolved in Miami-Dade County courts.

Contact

Email hello@helpdesk-pro.app.